Payments Policy

At Luxora, we highly value your safety and convenience. We offer a variety of payment methods that are easy to use and fully comply with UK regulations.

1. Credit/Debit Card

Secure and Convenient Payments

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. This payment method is secure, convenient, and widely used in the United Kingdom. To complete your transaction:

  • Choose "Credit/Debit Card" as your payment method at checkout.
  • Enter your card details, including the card number, expiration date, and CVV.
  • Fill in the billing information as requested.
  • Confirm your payment. You will be redirected to a confirmation page on our website.
  • You’ll receive a confirmation email of your purchase.

2. Apple Pay & Google Pay

Mobile Payment Options

For customers using Apple or Google devices, we offer Apple Pay and Google Pay for a seamless, contactless checkout experience. Both options are secure and quick:

  • Choose "Apple Pay" or "Google Pay" at checkout.
  • Authenticate the payment using Face ID, Touch ID, or your device password.
  • Confirm your shipping and billing information.
  • Once the payment is successful, you will be redirected back to our site with an order confirmation.

Secure Payment Processing

All payments are processed via a secure payment gateway to ensure your data is transmitted safely. We use SSL (Secure Socket Layer) encryption to protect all the data you provide.

Taxes and Duties

All prices on our website include VAT (Value Added Tax) according to UK regulations.
For orders outside the United Kingdom, additional customs duties or taxes may apply, depending on the destination. Any extra charges are the responsibility of the customer.

Payment Confirmation

Once your payment is complete, you will receive a confirmation email with your order details and payment receipt. Please ensure you provide the correct email address to receive this confirmation.

Failed or Declined Payments

If your payment is declined or fails:

Refunds

In case of returns or cancellations, any refunds will be processed via the original payment method. Please note that it may take several days for the refunded amount to appear in your account, depending on your bank or payment provider.

Changes to Payment Policy

We reserve the right to update this payment policy at any time. Any changes will be reflected on this page, so we recommend checking it periodically.

Order Cancellation

If you wish to cancel your order, please notify us within 24 hours. After that period, we reserve the right to refuse cancellation if your order is already being processed.
In such cases, we kindly ask you to wait for the order to arrive.

Customer Service

If you encounter any issues or have questions about your payment, feel free to reach out. We’re here to assist you every step of the way.

Opening Hours:
Monday to Friday: 09:00 to 18:00 (GMT)
Saturday and Sunday: Closed
You can expect a response from our support team within 24 hours.

Company Details

Business Name: Luxora
Company Registration Number: 16366647
Business Address: Office 7826 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email-Address: info@tryluxora.store
Telephone number: +44 7401 867353

Any questions? Check out our Frequently Asked Questions Or contact us via our Contact page.